As with all other merchants including McDonald's, our third-party delivery partners (Grabfood and FooodPanda) Customer Service is the central point of contact for all inquiries and feedback related to orders. They will then highlight issues to the respective merchants to close the gaps in restaurant execution
In addition, we do not share order information with Grabfood or FoodPanda's ordering platform, so they will be able to assist you with any issues on your future Grabfood/FoodPanda order.