Product Enquiries
Q: What is this new McDonald’s x Sidersonline Ba Da Ba-g?
This one-of-a kind Ba Da Ba-g was designed and created by McDonald’s and a homegrown brand, Sidersonline to spread joy and happiness to our McDonald’s customers.
Q: When the Ba Da Ba-g be available?
Redemption begins from 14 Sep, 11am (While stocks last).
Q: I need more information on this promotion. Who can I contact?
For more information on this promotion, visit https://www.mcdonalds.com.sg/mcdonalds-app or alternatively, you may contact us via the ‘Contact us’ page on our website at www.mcdonalds.com.sg/contact-us. Thank you.
Redemption & Order Enquiries
Q: How do I make a successful redemption of the Ba Da Ba-g?
Please follow the steps below.
Q: I want to redeem a unique promo code to get the Ba Da Ba-g but I don’t see it in the MyM Rewards catalogue. Where should I go?
There will be an app tile on the McDonald’s app homepage, leading to the McD x Sidersonline promo code page. You may burn your MyM Rewards points to exchange for a unique promo code here.
Q: Does having a promo code guarantee that I can get the Ba Da Ba-g?
Sorry Sir/Madam, redemption of the code does not guarantee successful redemption of the product. To obtain the Ba Da Ba-g, you will need to utilize your promo code at Sidersonline website and complete the order there directly.
Q: Is the Ba Da Ba-g available for redemption during breakfast?
The bag is available for redemption all-day, from 14 Sep 2023, 11am, while stocks last.
Q: How many MyM Rewards points is required to redeem the Ba Da Ba-g?
3,500 MyM Rewards points.
Q: Is there a minimum purchase amount required to redeem the Ba Da Ba-g?
No minimum purchase is required.
Q: Is there a limit to how many I can order?
There is no limit.
Q: I am facing issues redeeming my promo code on the McDonald’s app. What should I do?
Sorry Sir/Madam, please contact us via the ‘Contact us’ page on our website at www.mcdonalds.com.sg/contact-us. Thank you.
Q: My points were deducted but I did not receive a promo code. What should I do?
Sorry Sir/Madam, please contact us via the ‘Contact us’ page on our website at www.mcdonalds.com.sg/contact-us. Thank you.
Q: I do not wish to burn my MyM Rewards points. Can I pay for this bag instead?
Sorry Sir/Madam, this bag is exclusively available for redemption by MyM members on the McDonald’s app. It is strictly not available for purchase via McDonald’s or Sidersonline.
Q: If I do not have the McDonald’s app, can I still redeem this bag?
Sorry Sir/Madam, you will not be able to as this bag is exclusively available for redemption by MyM members on the McDonald’s app.
Q: Can I pick up my bag directly, instead of having it delivered to my address?
Sorry Sir/Madam, this bag is not available for pick-up at our McDonald’s restaurants. However, should you have any questions regarding your delivery, please reach out to Sidersonline via email at mcdxsiders@sidersonline.com.
Q: Can I make a reservation for the Ba Da Ba-g?
Sorry Sir/Madam, the Ba Da Ba-g is only available for redemption on Sidersonline website with the unique Sidersonline promo code issued via the McDonald’s app. Once you receive your promo code, you are highly encouraged to complete your order on the Sidersonline website as soon as possible to secure your order.
Q. Why am I unable to reserve?
To ensure we are fair to all MyM members who are interested in purchasing the Ba Da Ba-g, we are making the bag only available for redemption on Sidersonline website.
Post-Order & Delivery Enquiries
Q: Do I need to pay for delivery fee for the Ba Da Ba-g on Sidersonline website?
No, there is no additional delivery charges involved.
Q: Do I need to pay for delivery fee on Sidersonline website should I purchase another Sidersonline merchandise together with the Ba Da Ba-g?
Standard delivery charges on Sidersonline website will apply to any non Ba Da Ba-g merchandise purchased. For more information, please refer to Sideronline website directly. Thank you.
Q: How do I know if my order was received?
After you have successfully placed an order on Sidersonline website, you will receive an order confirmation email from them. The order acknowledgement will contain your order number and details. This is only to acknowledge that your order has been received and confirmed.
You may also log into your Sidersonline account and check your Order History in the My Account section.
Q: What happens if I notice that my personal details are incorrect after I have placed my order on Sidersonline website?
If you note that your personal details are incorrect once you have placed your order, please contact Sidersonline as soon as possible at mcdxsiders@sidersonline.com.
Q: After placing my order on Sidersonline website, can I make changes to it?
Sidersonline will start to process your order as soon as we receive it, therefore they might not be able to cancel or change your order. However, you may drop them an email at mcdxsiders@sidersonline.com if you wish to make any edits to your order and they’ll do their best to accommodate accordingly.
Q: When should I expect to receive my order?
You should expect to receive your order by 30 Sep 2023. Should there be any delays or issues, please reach out to Sidersonline via email at mcdxsiders@sidersonline.com.
Q: I have received a damaged item. What should I do?
We’re sorry, Sir/Madam. Please refer to the Care Card in your parcel for instructions on next steps. Thank you.
Q: I received the bag but I don’t like the design/the bag does not suit me. Can I get a refund?
We’re sorry, Sir/Madam. All bag redemptions are final and there are strictly no refunds due to change of mind. Thank you.
Q: I have queries regarding my order placed on Sidersonline. Who should I reach out to?
Please reach out to Sidersonline via email at mcdxsiders@sidersonline.com.
Q: Is my personal information on Sidersonline website secure?
Sidersonline maintains the highest levels of security by using high-level SSL encryption technology, the most advanced security software currently available for online transactions. We take the privacy and security of your payment and personal details very seriously. There are also regular checks done by Siders to uphold the integrity of the site.
Availability & Others
Q: Will you be bringing in more stock?
The Ba Da Ba-g is available for a limited time only, available while stocks last.
We are unable to, at the moment, bring in additional stocks once they are sold out. However, you may stay tuned to the McDonald’s app for more upcoming exciting initiatives for MyM members!
Q: I want to share my feedback on the Ba Da Ba-g.
Your feedback is important to us. You can share your feedback with our managers or via the “Contact Us” page on our website at www.mcdonalds.com.sg/contact-us. Thank you.