Available from 15 Feb 11AM
[05 FEB 2024 GOLDEN PASS FULLY REDEEMED]
The McDonald’s Golden Pass entitles you to the full collection of all 4 Hello Kitty 50th Anniversary Plush Sets!
Redeem a McDonald’s Golden Pass with 2,888 MyM Rewards points on the McDonald’s app from 5 February 2024, 11am GMT+8 (while stocks last).
Collection Details:
Venue:
McDonald’s Singapore
Aperia Tower 2
10 Kallang Ave #04-10/18
Singapore 339510
Date / Time:
6 - 8 February 2024, between 12pm to 7pm
13 February to 1 March 2024, Weekdays between 10am to 5pm
(Note: The office will be closed on 16 February 2024)
Collection Instructions:
- Head down to McDonald’s Singapore office, within the stipulated date and time.
- Ensure you are signed into your McDonald’s app account, which you have used to redeem the Golden Pass.
- Present the promo code you’ve received under ‘Redemption History’ in the McDonald’s app to the receptionist on duty for verification (No screenshots or photographs will be accepted)
- Once the receptionist has completed the verification, you may pick up your Hello Kitty 50th Anniversary Plush Sets.
T&Cs apply.
Frequently Asked Questions
Product Enquiries
Q: When will the McDonald’s Golden Pass be available for redemption by MyM members?
Redemption begins from 5 Feb 2024, GMT+8 (While stocks last).
Q: I need more information on this promotion. Who can I contact?
For more information on this promotion, visit https://www.mcdonalds.com.sg/mcdonalds-app or alternatively, you may contact us via the ‘Contact us’ page on our website at www.mcdonalds.com.sg/contact-us. Thank you.
Redemption & Collection Enquiries
Q: How do I make a successful redemption of the Golden Pass via the McDonald’s app on 5 Feb 2024?
Please follow the steps below.
Q: How many MyM Rewards points are required to redeem the Golden Pas?
2,888 MyM Rewards points.
Q: Is there a minimum purchase amount required to redeem the Golden Pass?
No minimum purchase is required.
Q: I want to redeem the Golden Pass but I don’t see it in the MyM Rewards catalogue. Where should I go?
There will be a banner on the McDonald’s app homepage, leading to the redemption page. You may burn your MyM Rewards points to exchange for a unique Golden Pass promo code in the McDonald’s app.
Q: Does the appearance of a Golden Pass promo code in my account guarantee that I have secured it?
Yes, once you’ve received your promo code, it denotes that you have successfully redeemed the product. However, in order to obtain the physical product, please follow collection instructions and details strictly.
Venue:
McDonald’s Singapore
Aperia Tower 2
10 Kallang Ave #04-10/18
Singapore 339510
Date / Time:
6 - 8 February 2024, between 12pm to 7pm
13 February to 1 March 2024, Weekdays between 10am to 5pm
T&Cs apply.
Q: Can I present a screenshot of the Golden Pass promo code in the McDonald’s app to collect my product?
Sorry Sir/Madam. For verification purposes, we will need you to present your McDonald’s app with the unique promo code. No phone screenshots or photographs will be accepted.
Q: I am unable to head down during the stipulated dates & times for collection. Can I come down on another day or get someone else to present a screenshot of the promo code?
Sorry Sir/Madam, collection period is strictly restricted to the dates, times & location stated. No phone screenshots or photographs will be accepted as well. You are strongly advised to ensure that you are available before making the redemption on the McDonald’s app.
Q: I have successfully redeemed a Golden Pass promo code. Can I request for delivery of the Hello Kitty 50th Anniversary Plush Sets, instead of pick-up?
Sorry Sir/Madam, you may only opt for physical collection at McDonald’s Singapore office. Delivery is strictly not available.
Q: I am facing issues redeeming my Golden Pass on the McDonald’s app. What should I do?
Sorry Sir/Madam, please contact us via the ‘Contact us’ page on our website at www.mcdonalds.com.sg/contact-us. Thank you.
Q: My points were deducted but I did not receive a promo code. What should I do?
Sorry Sir/Madam, please contact us via the ‘Contact us’ page on our website at www.mcdonalds.com.sg/contact-us. Thank you.
Q: I do not wish to utilize my MyM Rewards points. Can I pay for the Golden Pass instead?
Sorry Sir/Madam, the Golden Pass exclusively available for redemption by MyM members on the McDonald’s app. It is not available for purchase at McDonald’s restaurants.
Q: If I do not have sufficient MyM Rewards points, can I still redeem the Golden Pass to get hold of the Hello Kitty 50th Anniversary Plush Sets?
Sorry Sir/Madam, you will not be able to make a successful redemption of the Golden Pass. However, you may still purchase the Hello Kitty Plush sets in-store, available while stocks last.
Q: Can I make a reservation for the Golden Pass?
Sorry Sir/Madam, the Golden Pass released on 5 Feb 2024 is only available for redemption via the McDonald’s app. As the number of sets are limited, you are highly encouraged to redeem a Golden Pass with your MyM Rewards points as soon as possible from 5 Feb 2024, 11am GMT+8.
Q. Why am I unable to reserve?
To ensure we are fair to all MyM members who are interested in redeeming a Golden Pass, we are making the product only available for redemption via the McDonald’s app.
Q: I have received a defective item. What should I do?
We’re sorry, Sir/Madam. There are strictly no refunds and exchanges – you are highly encouraged to check your item upon collection and immediately inform us of any defects before leaving. Thank you.
Q: I have collected the Hello Kitty 50th Anniversary Plush Sets, but I don’t like it. Can I get a refund of my MyM Rewards points?
We’re sorry, Sir/Madam. All redemptions are final and there are strictly no refunds due to change of mind. Thank you.
Availability & Others
Q: The Golden Pass via MyM Rewards is fully redeemed. Will you be bringing in more stock?
The Hello Kitty 50th Anniversary Plush Sets are available for a limited time only from 15 Feb 2024, available while stocks last. For full details: https://mcdonalds.com.sg/prosperity
Once they are sold out, we will not be able to bring in additional stocks. However, you may stay tuned to the McDonald’s app for more upcoming exciting initiatives!
Q: I want to share my feedback on the Hello Kitty 50th Anniversary Plush Sets.
Your feedback is important to us. You can share your feedback with our managers or via the “Contact Us” page on our website at www.mcdonalds.com.sg/contact-us. Thank you.