- Head down to McDonald’s Singapore office within the stipulated date and time.
- Show the proof of message that shows your selected date and time for self-collection to our receptionist.
- Please also ensure you are signed into your McDonald’s app account to the page that shows your Grimace ID
- Once we have completed the verification, you may pick up your Grimace Cozzzy Sandals!
Frequently Asked Questions
Redemption & Collection Enquiries
Q: Where do I collect?
Aperia Tower 2
10 Kallang Ave #04-10/18
Winners are assigned a timeslot, T&Cs apply.
Q: I am unable to head down during the stipulated dates & times for collection. Can I come down on another day or get someone else to present a screenshot of my Grimace Digital Collectible + winning DM as proof of message?
A: Sorry Sir/Madam, collection period is strictly restricted to the dates, times & location stated. No phone screenshots or photographs will be accepted as well.
Q: Can I request for delivery of the McDonald’s x Crocs Grimace Cozzzy Sandals, instead of pick-up?
A: Sorry Sir/Madam, you may only opt for physical collection at McDonald’s Singapore office. Delivery is strictly not available.
Q: I have received a defective item. What should I do?
A: We’re sorry, Sir/Madam. There are strictly no refunds and exchanges – you are highly encouraged to check your item upon collection and immediately inform us of any defects before leaving. Thank you.
Q: I received the McDonald’s x Crocs Grimace Cozzzy Sandals but I don’t like it. Can I exchange for cash value?
A: We’re sorry, Sir/Madam. The product will not be refundable for cash nor are they exchangeable. Thank you.
Availability & Others
Q: I want to buy more / Will you be bringing in more stock?
A: The McDonald’s x Crocs Grimace Cozzzy Sandals is available for a limited time only, available while stocks last at Crocs.com.sg.
We have allocated a fixed quantity for the contest and do not have any spares for purchase. However, you may stay tuned to the McDonald’s app for more upcoming exciting initiatives for MyM members!
Q: I want to share my feedback on the McDonald’s x Crocs Grimace Cozzzy Sandals.
A: Your feedback is important to us. You can share your feedback with our managers or via the “Contact Us” page on our website at www.mcdonalds.com.sg/contact-us. Thank you.