Baby Shark Bouncy Castle Details
Date / Time:
Marina Square – 3 to 8 Sep (10am – 8pm)
One Punggol – 16 Sep to 12 Oct (12pm – 8pm Monday to Thursday; 10am – 8pm Fri/Sat/Sun)
Last bouncy castle entry admission timing: 7.30pm
T&Cs apply.
Photographs and videos of you may be taken during the event. Such photographs and videos may be stored by McDonald’s Singapore and its authorized representatives(s), and may be used on McDonald’s social media sies, its websites, corporate publications, and other media. Your participation at the event signifies your consent to the foregoing.
Entry Mechanics (Different ways) -
1. $16 min spends in a single McDonald’s same day receipt* for 1 Child* (12 years old and below) & 1 Adult for free entry for 30 mins.
2. 500 MyM rewards points* for 1 Child* (12 years old and below) & 1 Adult for free. Each entry for 30 mins. Please proceed to the store to redeem the physical receipt for your bouncy castle entry.
Receipts with more than $16 spends can redeem the respective number of tickets based on overall spending. (E.g. Single same day receipt with $32 can entitle 2 Children (2 Adult for free) entry, or $48 can entitle 3 Children (3 Adult for free) entry)
*Only physical receipts will be accepted, screenshots of meal purchases will not be accepted.
Only valid for transactions and redemptions at Marina Square from 3 – 8 Sep 2024 and One Punggol from 16 Sep – 12 Oct 2024
Frequently Asked Questions
Q: If I spend $16 or more in a single receipt in a McDonald outlet can I redeem the ticket the next day?
No, we only accept same day receipts for ticket redemptions.
Q: If I spend more than $16 or in a single McDonald’s receipt (E.g. $32 or $48) does that mean I will get more tickets?
Yes, for every $16 spend you will be entitled for 1 Children (1 Adult for free) entry. So $32 spent in a single receipt will get you 2 Children (2 Adult for free) entry.
Q: If I spend $16 on a single McDonald’s receipt, but I have 2 kids, can I forgo my adult ticket and let both my kids enter?
No, each $16 receipt will only allow 1 Children to enter, the additional Adult ticket is complementary and cannot be exchanged for another children’s entry. The Adult ticket also ensures that for your child’s safety, an accompanying adult is present.
Q. Are we able to claim 1 hour of play time if we spend $32 on a single receipt?
Yes, you will be able to claim 1 hour of play time for 1 Children (1 Adult for free) entry. Please let the ticket master know your intention to stay in the bouncy castle for 1 hour, they will assist you with that.
Q. Am I allowed to split the playing time between my 2 Children with a single $16 receipt?
No, each $16 receipt will only allow 1 Children (1 Adult for free) to enter. Once the children have left the bouncy castle, he/she will not be able to return. No replacements allowed.
Q: Am I allowed to join multiple receipts to form $16 for a ticket to the bouncy castle?
No, only same day single receipt transactions* will be accepted.
*Only valid for receipt transactions and redemptions at Marina Square from 3 – 8 Sep 2024 and One Punggol from 16 Sep – 12 Oct 2024
Q: Am I allowed to show physical receipts of McDonald’s from other outlets to redeem a ticket for the bouncy castle?
No, only the specific McDonald’s physical receipts will be accepted to enter the bouncy castle.
*Only valid for receipt transactions and redemptions at Marina Square from 3 – 8 Sep 2024 and One Punggol from 16 Sep – 12 Oct 2024
Q: Am I allowed to show screenshots of my mobile order from McDonald’s to redeem a ticket?
No phone screenshots or photographs will be accepted. To prevent sharing or reusing of screenshots , we will need you to present a physical receipt for entry. For mobile ordering of food, there would be a physical receipt that comes together with the food.
Q: If I arrived close to the closing time of the bouncy castle and was turned away, will the receipt still be valid the next day?
No, the receipt will not be valid the next day. However, due to space constraints the bouncy castle will have to take in batches of people in a fixed set of times (e.g. every half an hour). Do note that the last admission entry timing for the bouncy castle would be 7.30pm.
Q: I need more information on this promotion. Who can I contact?
For more information on this promotion, visit https://www.mcdonalds.com.sg/mcdonalds-app or alternatively, you may contact us via the ‘Contact us’ page on our website at www.mcdonalds.com.sg/contact-us. Thank you.
Redemption & Collection Enquiries
Q: How do I make a successful redemption of the Baby Shark Bouncy Castle ticket via the McDonald’s app on 3 Sep?
Please follow the steps below.
Q: How many MyM Rewards points are required to redeem the Baby Shark Bouncy Castle ticket?
500 MyM Rewards points.
Q: Is there a minimum purchase amount required to redeem the Baby Shark Bouncy Castle ticket?
No minimum purchase is required.
Q: I want to redeem the Baby Shark Bouncy Castle ticket but I don’t see it in the McDonald’s app. Where should I go?
Please open the McDonald’s app and select ‘Deals & Rewards’ page on the bottom left corner of the app. Select ‘View all’ under Rewards to access the Baby Shark Bouncy Castle Ticket reward. Please follow step-by-step guide above for redemption instructions. Please note that the reward can only be redeemed at the respective McDonald’s outlet (Marina Square or One Punggol - according to the dates of the bouncy castles)
Q: Does the redemption of the Baby Shark Bouncy Castle Ticket reward guarantee that I have secured the ticket?
Yes, once your points have been deducted, it denotes that you have successfully redeemed the Baby Shark Bouncy Castle Ticket reward. Subsequently, you are required to head down to the respective McDonald’s outlet (Marina Square or One Punggol - according to the dates of the bouncy castles) and obtain a physical receipt.
Q: Can I present a screenshot of the reward in the McDonald’s app to enter directly into the bouncy castle?
Sorry Sir/Madam. For verification purposes, you are required to obtain a printed receipt from the Self Ordering Kiosks or Front counter at the respective McDonald’s outlet (Marina Square OR One Punggol - according to the dates of the bouncy castles).
No phone screenshots or photographs will be accepted.
Q: I have successfully redeemed a reward for the Baby Shark Bouncy Castle Ticket. Can I utilize the reward on another day?
Yes, you may choose to utilize the reward at a later date. Once you check out the reward and obtain a physical receipt, you are entitled to enter the bouncy castle on that same day itself.
Q: I have successfully redeemed a reward for the Baby Shark Bouncy Castle Ticket, in addition within the same receipt I have spent $16 on my meal, does that mean that I can have 2 entry tickets?
Yes. If you have redeemed a reward alongside spending the minimum $16 within a single receipt, this will entitle you to having 2 Children (2 Adult complimentary) baby shark bouncy castle tickets.
Q: I am facing issues redeeming the Baby Shark Bouncy Castle Ticket reward on the McDonald’s app. What should I do?
Sorry Sir/Madam, please contact us via the ‘Contact us’ page on our website at www.mcdonalds.com.sg/contact-us. Thank you.
Q: My points were deducted but I did not receive the Baby Shark Bouncy Castle Ticket reward. What should I do?
Sorry Sir/Madam, please contact us via the ‘Contact us’ page on our website at www.mcdonalds.com.sg/contact-us. Thank you.
Q: I do not wish to utilize my MyM Rewards points. Can I pay for the Baby Shark Bouncy Castle Ticket instead?
Yes Sir/Madam. As long as you spend a minimum of $16 in a single receipt, you will be entitled to 1 Children (1 Adult for free) ticket. Do note that only same day receipt redemption would be accepted.
Q: Is there a limit to how many Baby Shark Bouncy Ticket rewards I can redeem via the McDonald’s app?
There is no limit on the number of redemptions you can make as long as you have sufficient MyM Rewards points.
Others
Q: I want to share my feedback on the Baby Shark Bouncy Castle.
Your feedback is important to us. You can share your feedback with our managers or via the “Contact Us” page on our website at www.mcdonalds.com.sg/contact-us. Thank you.
Bouncy Castle House Rules
SOCKS
For hygiene and safety purposes, it is mandatory for all visitors to wear socks at all times within the premises. Visitors are not to be barefoot and no shoes are allowed in the premises. The use of non-slip socks are required for all Participants under the age of 12. The management reserves the right to refuse entry if no non-slip socks are used.
NO OUTSIDE FOOD & DRINKS
To avoid any contamination and other risk exposure, outside food and beverages are strictly not allowed except for baby formulas. No food and drinks are allowed within the play areas.
PARTICIPANT SUPERVISION
Adult supervision is required at all times for Participants aged 12 and below.