Frequently Asked Questions and Terms & Conditions for McDonald's Minecraft Collector's Gift Box
[UPDATED] Thank you for your support, the member-exclusive McDonald’s Minecraft Collector’s Gift Box has been fully redeemed!
Redeem a member-exclusive McDonald’s Minecraft Collector’s Gift Box with 2,500 MyM Rewards points on the McDonald’s app.
Collection Details:
Venue:
You may redeem & collect your McDonald’s Minecraft Collector’s Gift Box at any of these McDonald’s Singapore restaurants.
- McDonald’s Causeway Point - 1 Woodlands Square #01-35/36/37 Causeway Point, Singapore 738099
- McDonald’s Waterway Point - 83 Punggol Central #B2-07 & #B2-K4 Waterway Point, Singapore 828761
- McDonald’s Cineleisure - 8 Grange Road, #01-05/06 Cineleisure, Singapore 239695
- McDonald’s JEM - 50 Jurong Gateway Road, #01-63, #02-55, Singapore 608549
- McDonald’s Suntec City - 3 Temasek Boulevard #02-732/733 Suntec City Mall, Singapore 038983
- McDonald’s Pasir Ris Mall - 7 Pasir Ris Central, B1-41, Singapore 519612
Please note that stocks are available, while stocks last at each restaurant.
Date / Time:
From 1 April 2025, 11am onwards. Please check the McDonald’s app for the respective restaurants’ operating hours.
Instructions:
- Ensure you are signed into your McDonald’s app account.
- Please ensure that you will be available for the physical collection of the item before redeeming the ‘McDonald’s Minecraft Collector’s Gift Box’ reward.
- Tap on the ‘Deals and Rewards’ tab to view the ‘McDonald’s Minecraft Collector’s Gift Box’ reward.
- You are highly encouraged to check that stocks are still available at your preferred restaurant via the reward description in the app, before redeeming the reward with your points via Mobile Order or the Self-Ordering Kiosk.
- After successful redemption at your preferred restaurant, you may proceed to pick up your McDonald’s Minecraft Collector’s Gift Box.
T&Cs apply.
Frequently Asked Questions
Product Enquiries
Q: When will the ‘McDonald’s Minecraft Collector’s Gift Box’ reward be launched for redemption in the McDonald’s app?
Redemption begins from 1 April 2025, Tuesday, 11am onwards. While stocks last.
Q: I need more information on this promotion. Who can I contact?
For more information on this promotion, visit https://www.mcdonalds.com.sg/mymrewards or alternatively, you may contact us via the ‘Contact us’ page on our website at www.mcdonalds.com.sg/contact-us. Thank you.
Redemption & Collection Enquiries
Q: How many MyM Rewards points are required to redeem the McDonald’s Minecraft Collector’s Gift Box?
2,500 MyM Rewards points.
Q: Is there a minimum purchase amount required to redeem the McDonald’s Minecraft Collector’s Gift Box?
No minimum purchase is required.
Q: If I do not have sufficient MyM Rewards points, can I still redeem the McDonald’s Minecraft Collector’s Gift Box?
Sorry Sir/Madam, you will not be able to make a successful redemption.
Q: I have successfully redeemed the ‘McDonald’s Minecraft Collector’s Gift Box’ reward, but my preferred restaurant has ran out of stocks. What should I do?
Please check the app for updates on the stocks status of the McDonald’s Minecraft Collector’s Gift Box at other stores. Due to limited stocks available, you are highly encouraged to redeem and collect the item at your soonest availability as there will strictly be no refund of points. Should you face any other issues, please contact us via the ‘Contact us’ page on our website at www.mcdonalds.com.sg/contact-us. Thank you.
Q: I am unable to head down during the stipulated dates or restaurant locations for collection. Can I get someone else to present a screenshot of the reward on my behalf?
Sorry Sir/Madam. For verification purposes, we will need you to make a successful and complete transaction of the reward via the McDonald’s app. No phone screenshots or photographs will be accepted.
Q: I have successfully redeemed the ‘McDonald’s Minecraft Collector’s Gift Box’ reward. Can I request for delivery of the item, instead of pick-up?
Sorry Sir/Madam, delivery is strictly not available.
Q: I am facing issues redeeming the ‘McDonald’s Minecraft Collector’s Gift Box’ reward on the McDonald’s app. What should I do?
Sorry Sir/Madam, please contact us via the ‘Contact us’ page on our website at www.mcdonalds.com.sg/contact-us. Thank you.
Q: My points were deducted but I did not receive a ‘McDonald’s Minecraft Collector’s Gift Box’ reward. What should I do?
Please refresh your McDonald’s app after a few moments and visit the ‘Deals and Rewards’ tab to view your reward. If you have repeated the above steps and are still unable to view your reward, contact us via the ‘Contact us’ page on our website at www.mcdonalds.com.sg/contact-us. Thank you.
Q: I do not wish to utilize my MyM Rewards points. Can I pay for the McDonald’s Minecraft Collector’s Gift Box instead?
Sorry Sir/Madam, but the McDonald’s Minecraft Collector’s Gift Box is not available for purchase. Alternatively, you can purchase 1 blind box collectible with any purchase of “A Movie Minecraft Meal” to stand a chance to get 1 of the 6 designs. The meal and collectible box are available at McDonald's restaurants, via the McDonald's app, Drive-Thru, McDelivery, Deliveroo, Grab Food, Food Panda, excluding McDonald's Changi Airport Terminal 2 Transit Lounge. While stocks last.
Q: Can I make a reservation for the McDonald’s Minecraft Collector’s Gift Box?
Sorry Sir/Madam, members’ access for the McDonald’s Minecraft Collector’s Gift Box on 1 April 2025 is only available for redemption on the McDonald’s app. As the number of McDonald’s Minecraft Collector’s Gift Box are limited, you are highly encouraged to redeem the reward with your MyM Rewards points as soon as possible from 1 April 2025, 11am onwards.
Q. Why am I unable to reserve?
To ensure we are fair to all MyM members who are interested in redeeming a McDonald’s Minecraft Collector’s Gift Box, we are making the product only available for redemption via the McDonald’s app.
Q: I have received a defective item. What should I do?
We’re sorry, Sir/Madam. If you have received a defective item and in need of replacement, please send a written request to https://custcare.mcdonalds.com.sg/hc/en-us/requests/new before 13 April 2025, 11.59pm. Thereafter, any requests for replacements will not be entertained. There are strictly no refunds of points. Thank you.
Q: I have collected the McDonald’s Minecraft Collector’s Gift Box, but I don’t like it. Can I get a refund of my MyM Rewards points?
We’re sorry, Sir/Madam. All redemptions are final and there are strictly no refunds due to change of mind. Thank you.
Availability & Others
Q: Will you be bringing in more stock?
The McDonald’s Minecraft Collector’s Gift Box is available for a limited time only, available while stocks last.
We are unable to, at the moment, bring in additional stocks once they are sold out. However, you may stay tuned to the McDonald’s app for more upcoming exciting initiatives for MyM members!
Q: I want to share my feedback on the McDonald’s Minecraft Collector’s Gift Box.
Your feedback is important to us. You can share your feedback with our managers or via the “Contact Us” page on our website at www.mcdonalds.com.sg/contact-us. Thank you.