We’d love to hear from you

At McDonald’s, we are your happy place. This is why your feedback is important to us, so that we continue to provide a great dining experience for you and your family – be it in our restaurants or from the comforts of your home.

Here’s how you could reach out to us:

Got a question for McDonald’s?

Please leave us a message below and we will be in touch with you within 5 working days.

For urgent assistance on your McDelivery® order, please call our McDelivery® hotline at 6777 3777.

For orders made via GrabFood or foodpanda, please click on the icons below to contact the respective partners directly for assistance.

GrapFood | FoodPanda

Please enter the details of your request. A member of our support staff will respond as soon as possible.

e.g: 2978, GrabFood e.g: GF-xxx, foodpanda e.g: FP-ABCD0123, (Grabfood and foodpanda order feedback will be handled by our respective delivery partners.)

If yes, attach applicable snapshot in the attachment field for prompt refund processing. For Mobile Order, provide payment received email. For McDelivery, attach order cancellation email.

Please input in HH:MM 24-hour format

e.g. INV #301619700000085

Specify the missing, wrong, with quality issue item (e.g., McFlurry, Apple Pie).

Please specify the reason for the refund

I have read and agree to the Privacy Policy of McDonald’s at www.mcdonalds.com.sg/privacy/ with regard to the collection, use and disclosure of my personal data. I hereby represent and warrant that I am the authorised user and/or subscriber of the email address and/or the telephone number provided by me to McDonald’s.

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