McDonald’s x Tokidoki Collector's Box Redemption & Enquiries

  1. Can I purchase & collect the McDonald's x tokidoki Collector’s Box anytime at any McDonald’s outlet within the purchase & collection dates and times?
  2. I am unable to head down during the stipulated dates & times for collection. Can I come down on another day or get someone else to present a screenshot of the promo code?
  3. I have collected the McDonald’s x tokidoki Collector’s Box, but I don’t like it. Can I get a refund of my MyM Rewards points?
  4. I have received a defective item. What should I do?
  5. Why am I unable to reserve?
  6. Can I make a reservation for the McDonald’s x tokidoki Collector’s Box?
  7. I do not wish to utilize my MyM Rewards points. Can I pay for the McDonald’s x tokidoki Collector’s Box instead?
  8. My points were deducted but I did not receive a ‘McDonald’s x tokidoki Collector’s Box’ reward and/or promo code. What should I do?
  9. I am facing issues redeeming the ‘McDonald’s x tokidoki Collector’s Box’ reward on the McDonald’s app. What should I do?
  10. If I do not have sufficient MyM Rewards points, can I still redeem the McDonald’s x tokidoki Collector’s Box?
  11. Is there a minimum purchase amount required to redeem the McDonald’s x tokidoki Collector’s Box?
  12. How many MyM Rewards points are required to redeem the McDonald’s x tokidoki Collector’s Box?
  13. When will the ‘McDonald’s x tokidoki Collector’s Box’ reward be launched for redemption in the McDonald’s app?
  14. What is this new McDonald’s x tokidoki Charm?
  15. When will McDonald’s start selling the McDonald’s x tokidoki Charm?
  16. The McDonald’s x tokidoki Charm came with defects. Where can I get an exchange/refund?
  17. When is the McDonald’s x tokidoki Charm available for purchase?
  18. Is there a minimum purchase amount required to buy the McDonald’s x tokidoki Charm?
  19. Is there a limit to how many I can buy?
  20. Where are the McDonald’s x tokidoki Charm available at?
  21. Is this available on your Self Ordering Kiosk?
  22. Can I make a reservation for the McDonald’s x tokidoki Charm?
  23. Why am I unable to reserve?
  24. Why is there a 1-piece limit to the purchase? I would like to purchase more due to [various reasons], why can’t I purchase more?
  25. How many sets will be on offer for each launch? Will you be bringing in more stock?
  26. How can I check which stores have the McDonald’s x tokidoki Charm available?
  27. Can I purchase the McDonald’s x tokidoki Charm at your head office?
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