What happens if my gift certificate is damaged or torn? July 15, 2026 09:30 Updated Torn, damaged, or defaced gift certificates are considered invalid and will not be replaced. Related articles How long is my gift certificate valid for? Can I use the gift certificate for promotions or marketing giveaways? What if I lose my gift certificate? Can I exchange my gift certificate for cash? What if my order is more than the value of the gift certificate?