McDelivery® Service

McDelivery® Small Order Fee

1. What is the McDelivery small order fee?
2. What is the minimum order for McDelivery?
3. Can the delivery surcharge and small order fee be considered as part of the minimum order amount?
4. Where can I find more information about this promotion?

McDelivery® McDonald’s App Account

1. Is my information safe if I create an account?
2. Why can't I place an order without creating an account?
3. Where can I change my account information?
4. How do I get to change my password via my McDonald’s App?
5. I am an existing McDelivery® user and don’t have a password. How do I sign in?
6. I am new to McDelivery. How do I set up my account?

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McDonald’s App and Delivery Address Setup

1. How do I add a new delivery address to my account?
2. How do I change my stored delivery addresses?

McDelivery Payment

1. What is CVV?
2. How do I change or remove my credit card details?
3. Why can’t I use McDonald’s® Gift Certificates for McDelivery® orders?

McDelivery Price

1. What is the delivery charge for McDelivery?
2. Why are McDelivery items more expensive?
3. Why do I see different delivery surcharges on GrabFood, foodpanda and McDelivery? Do you charge differently?
4. Can the delivery surcharge be considered as part of the minimum order amount?
5. Will we be charged with multiple delivery charges for multiple orders? Can these delivery fees be waived?

McDelivery Service

1. I could no longer add a comment to my delivery order. Why is it so?
2. My delivery was late, what should I do?
3. Where can I place McDelivery orders?
4. My order was not delivered at all. Can I get a refund?
5. How to order from McDelivery?
6. I have a missing item from my delivery order. Will you resend the order for me, or will you refund the amount of the missing item?

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