1. What is the correct website for McDelivery?
  2. Why can’t I track my McDelivery order when using Guest Login?
  3. Can I order McCafe® items via McDelivery?
  4. How do I start ordering?
  5. How do I place an advance order?
  6. How do I amend/remove items from my shopping bag?
  7. How long do I need to wait for my order?
  8. Why am I not able to place an order for your regular products at 4:00 am?
  9. The website/ application keeps showing RSDS error, what does that mean?
  10. I couldn’t order lunch items on McDelivery even though it is already 11am (Weekday) / 12pm (Weekend), why is it so?
  11. Why are my orders not accepted?
  12. What should I do if there is a discrepancy (i.e. missing or wrong items delivered) in my order?
  13. I have a large order. Can I order online?
  14. Why are you no longer taking in orders via the Call Centre?
  15. How do I check the status of my order?
  16. How do I order extra condiments?
  17. What are the payment options available to me?
  18. What is CVV2?
  19. How should I enter my credit card number?
  20. Why can’t I use McDonald’s® Gift Certificates for McDelivery® orders? It is stated in the TnCs that it can be redeemed via McDelivery®.
  21. Why are you no longer accepting cash?
  22. I do not have a credit / debit card. So how am I going to order on the app or web?
  23. Do you accept GEBIZ, E-invoice and Cheque payment on your McDelivery service?
  24. I ordered from McDelivery App/website and not from a third party platform. Why are non McDonald’s riders delivering my order?
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