General

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  3. Is there a workaround to install the McDonald's app on my Huawei device?
  4. I have a Huawei device, but I am unable to install the McDonald's app. Why is that?
  5. Frequently Asked Questions for McDonald's Golden Pass for Hello Kitty 50th Anniversary Plush Sets
  6. I encountered an error while scanning my McDonald's App QR Code. What should I do?
  7. I did not receive the password reset email. How do I retrieve it?
  8. I still haven't received the password reset email from McDonald's. Is there anything else that I can do?
  9. How is it different from the other McDonald’s® apps like My Feedback, McCafé®, etc.?
  10. What will happen to all my other McDonald’s® apps and deals that I’ve accumulated?
  11. The McDonald’s® App has a McDelivery® tab, does that mean I can delete my McDelivery® app?
  12. Can I use the same email and password on my McDelivery® app for the McDonald’s® App?
  13. Can I use the new McDonald’s® App in other countries?
  14. Can I use the McDonald’s® App on a tablet instead?
  15. Can I use the McDonald’s® App without a data connection?
  16. What is the difference between the “Feedback” tab and the “Contact us” tab?
  17. What is 2FA?
  18. How often will user be prompted for 2FA OTP?
  19. If I have turned on 2FA OTP, can I turn it off?
  20. What happens if I do not authenticate myself with 2FA?
  21. When does the McDonald’s® App require me to 2FA?
  22. How can I authenticate my app with 2FA if I happen to forget my email/password?
  23. How many times can I try to enter the 2FA OTP before being locked out?
  24. How many times can I request for 2FA OTP?
  25. How long is the OTP valid for?
  26. I did not receive the two-factor authentication (2FA) email. What should I do?
  27. Is 2FA OTP chargeable?
  28. What if I do not have an email address?
  29. How fast will I be able to receive the OTP via email?
  30. Why are you implementing 2FA now? Does this mean my McDonald’s® App was previously not secure?
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