General
- McDonald’s FIFA World Cup™ 2026 In-App Game [Singapore] Terms and Conditions (the “Rules”)
- What should I do if unable to launch/open the McD’s app?
- Is there a workaround to install the McDonald's app on my Huawei device?
- I have a Huawei device, but I am unable to install the McDonald's app. Why is that?
- I encountered an error while scanning my McDonald's App QR Code. What should I do?
- I did not receive the password reset email. How do I retrieve it?
- I still haven't received the password reset email from McDonald's. Is there anything else that I can do?
- How is it different from the other McDonald’s® apps like My Feedback, McCafé®, etc.?
- What will happen to all my other McDonald’s® apps and deals that I’ve accumulated?
- Can I use the McDonald’s® App in other countries?
- Can I use the McDonald’s® App on a tablet instead?
- Can I use the McDonald’s® App without a data connection?
- What is the difference between the “My Feedback” tab and the “Contact us” tab?
- How often will user be prompted for OTP?
- When does the McDonald’s® App require me to 2FA?
- How can I authenticate my app with 2FA OTP if I happen to forget my email/password?
- How many times can I try to enter the 2FA OTP before being locked out?
- How long is the OTP valid for?
- I did not receive the two-factor authentication (OTP) email. What should I do?
- What if I do not have an email address?
- How fast will I be able to receive the OTP via email?
- What happens when I activate 2FA?
- I’m already a McDonald’s® App user. Why do I still have to authenticate myself with 2FA?
- I cannot see the store that I visited in the screen.
- When I attempt to open a survey, it tells me that I have reached my limit.
- The screen is freezing when I attempt to submit.
- I am in the middle of completing a survey but cannot move to the next question.
- The app keeps shutting down by itself.
- What is My Rewards?
- Can I choose what reward I will receive?
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