Account Related
- What should I do if my email address is no longer accessible?
- How can I disable marketing messages through push notifications on the McDonald's App?
- What happens if I forget my password?
- I am having issues registering the McDonald's App. Why is this so?
- How do I update my personal details?
- Can I change my email address under my profile?
MyMcDonald’s Rewards
- What’s MyMcDonald’s Rewards?
- How do I redeem Rewards?
- How do I join?
- How do I earn points when transacting?
- How do I earn 300 bonus points?
- What are the participating McDonald’s Restaurants for MyM Rewards programme?
Deals
- Error prompt – My deal has been redeemed/ offer has been used when I attempted to scan a deal at SOK/ POS.
- My discounts are not being applied after scanning the deal at Self-Ordering Kiosk. Why does this happen?
- I’ve already made payment for my order. But now I want to use my deal. Can I still redeem/use my deal
- I am having issues with keying in promo code for deals. Why is this so?
- I have more than one McDonald’s® App deal. Can I redeem more than one deal at the same time?
- The QR code and/or scanner is not working. How can I still redeem my deal(s)?
Mobile Ordering via My McDonald’s App
- How do I use My McDonald’s App to place an order?
- Mobile Order Refund Request Guide
- What if I have a problem with a payment or face any errors while placing my order?
- Can I save my card for future use?
- What are the payment options available?
- Can I change my pick up option once the order is placed?
General
- A Minecraft Movie In-Game Add-Pack FAQ & T&Cs
- [FULLY REDEEMED] McDonald's Minecraft Collector’s Gift Box FAQs & T&Cs
- What should a I do if they are unable to launch/open the McD’s app?
- Grimace Digital Collectible - Holders Telegram Community Closure FAQ
- Is there a workaround to install the McDonald's app on my Huawei device?
- I have a Huawei device, but I am unable to install the McDonald's app. Why is that?