Account Related

  1. What should I do if my email address is no longer accessible?
  2. How can I disable marketing messages through push notifications on the McDonald's App?
  3. What happens if I forget my password?
  4. I am having issues registering the McDonald's App. Why is this so?
  5. How do I update my personal details?
  6. Can I change my email address under my profile?
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MyMcDonald’s Rewards

  1. What’s MyMcDonald’s Rewards?
  2. How do I redeem Rewards?
  3. How do I join?
  4. How do I earn points when transacting?
  5. How do I earn 300 bonus points?
  6. What are the participating McDonald’s Restaurants for MyM Rewards programme?
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Deals

  1. Error prompt – My deal has been redeemed/ offer has been used when I attempted to scan a deal at SOK/ POS.
  2. My discounts are not being applied after scanning the deal at Self-Ordering Kiosk. Why does this happen?
  3. I’ve already made payment for my order. But now I want to use my deal. Can I still redeem/use my deal
  4. I am having issues with keying in promo code for deals. Why is this so?
  5. I have more than one McDonald’s® App deal. Can I redeem more than one deal at the same time?
  6. The QR code and/or scanner is not working. How can I still redeem my deal(s)?
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Mobile Ordering via My McDonald’s App

  1. How do I use My McDonald’s App to place an order?
  2. Mobile Order Refund Request Guide
  3. What if I have a problem with a payment or face any errors while placing my order?
  4. Can I save my card for future use?
  5. What are the payment options available?
  6. Can I change my pick up option once the order is placed?
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General

  1. A Minecraft Movie In-Game Add-Pack FAQ & T&Cs
  2. [FULLY REDEEMED] McDonald's Minecraft Collector’s Gift Box FAQs & T&Cs
  3. What should a I do if they are unable to launch/open the McD’s app?
  4. Grimace Digital Collectible - Holders Telegram Community Closure FAQ
  5. Is there a workaround to install the McDonald's app on my Huawei device?
  6. I have a Huawei device, but I am unable to install the McDonald's app. Why is that?
See all 43 articles
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