We do not have access with GrabFood or foodpanda's ordering platform, as with all other merchants including McDonald's, our third-party delivery partners (GrabFood and foodpanda). Their dedicated customer service is the central point of contact for all inquiries and feedback related to orders so they will be able to assist you with any issues on your future GrabFood/foodpanda order.
Here are some helpful links depending on the issue you're facing:
- Missing or Incorrect item in my order: https://help.grab.com/passenger/en-sg/360002059867
- I didn’t receive my GrabFood order: https://help.grab.com/passenger/en-sg/360035181172
- Report an issue with my GrabFood delivery: https://help.grab.com/driver/en-sg/360001026228
- My food arrived spilled or in damaged condition: https://help.grab.com/passenger/en-sg/360034220692
- The food was unsafe for consumption: https://help.grab.com/passenger/en-sg/900002125103: