Restaurant Information

RPET Cold lid Trial

1. Will my drinks taste different?
2. Will this new lid material affect/increase pricing?
3. I have feedback and questions on the changes. How and where can I submit my feedback and questions?

Switch to Paper Sundae Cup and Wooden Spoon for McFlurry®

1. Why is McDonald’s changing from plastic Sundae cups to paper ones?
2. Will the Sundae taste the same?
3. Is the new paper cup 100% recyclable?
4. Is the new paper packaging locally sourced or imported?
5. Why does the new cup look and feel a bit different? Will it maintain quality and functionality?
6. Won’t the paper cup become soggy or leak?

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RMHC at McDonald’s

1. What is RMHC Singapore?
2. How can I donate?
3. Where does my donation go?
4. RMHC has IPC status. So is my donation tax deductible?
5. What if I’m keen to volunteer or make a larger donation?

Removal of Salt & Pepper after Breakfast hours

1. Why are the salt and pepper packets no longer available at the condiment bar?

Decommissioning of Orange Juice

1. Decommissioning of Orange Juice (OJ)
2. Can I still get a juice with my meal?

Switch from Plastic Cup to Kraft Paper Box for Corn

1. Why are you switching from the plastic cup to kraft paper boxes for corn?
2. Is the kraft paper box safe?
3. I noticed that corn is now only available in one size.
4. Are you switching to kraft paper boxes as part of cost cutting measures?
5. I prefer my corn in the plastic cup. Can I still request for it?

Removal of Tomatoes from Garden Salad

1. Can I still request tomatoes for my Chicken Wrap and Garden Salad?
2. Why have you removed tomatoes from Chicken Wrap and Garden Salad options?
3. Why have you removed the Salad with Grilled Chicken option?

McCafe Changes - From 11 May 2025

1. Why did you remove the chocolate drizzle from the Mocha Frappé?
2. Why did you remove the option for Frappé in Small size?
3. Why is the McCafé I visit regularly being removed? Can I still get my McCafé beverages and food items from the main counter?

McCafe Decommissioning - From 27 March 2025

1. Why is the McCafé I visit regularly being removed? Can I still get my McCafé beverages and food items from the main counter?
2. Is the coffee from the front counter also Sustainable/Eco-Friendly/RFA-certified?

New Whipped Butter Pats - From Jan 2025

1. Your butter now tastes and looks different. Was the butter changed?
2. When did you introduce this new butter? Is this a permanent change?
3. Is this change in your butter related to the recent change in condiment policy? Do I have to pay more for this new butter?
4. Where can I provide my feedback?

General

1. Drive Thru Stores list
2. McDonald's Playground Location
3. Where can I park my bicycle?
4. What are the new charges? Are you also going to charge for ketchup and chili sauce?
5. McDonald's Store Addresses and Contact Details
6. Can I park my folding bike in a McDonald's restaurant?

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Condiments Policy

1. Why are you now (from Jan 2) charging for additional condiments?
2. What are the new charges? Are you also going to charge for ketchup and chili sauce?
3. How do you determine the quantity of allocated sauces is sufficient?
4. I have a large order. Does that mean I have to indicate the exact number of condiments and extra sauces?
5. What condiments are included in my order?
6. What are the condiments included in my Big Breakfast order?

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No Pets in Restaurants – Guide Dog Policy

1. Are pets now allowed at your outdoor dining areas?
2. Are guide dogs allowed in your restaurant? Why?
3. How are you able to know if the animal is a certified guide dog?
4. If am uncomfortable around a dog, even if it’s a guide dog, how can you help me?

About Wooden Cutlery

1. I have feedback and questions about your sustainability efforts. How and where can I submit my feedback and questions?
2. Are you rolling out wooden cutleries as part of cost cutting measures?
3. How much plastics are you really saving?
4. Why are you switching from plastic cutlery to wooden cutlery?
5. I have feedback and questions on the new wooden cutlery. How and where can I submit my feedback and questions?
6. Your wooden cutlery quality is not good. Can you change it or change your supplier for better quality wooden utensil?

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Service Feedback and Refund

1. McDonald’s Refund Policy
2. I have successfully placed my mobile order, but the store was closed when I pick up my order.
3. I was double charged for my order, what should I do?
4. I didn’t receive any order confirmation and my card was charged. What should I do?
5. I encountered an error when placing an order and my card was charged.
6. I placed an order, and my payment failed; how should I proceed?

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McDonald’s® Wifi

1. How do I sign up for McDonald’s® Wi-Fi?
2. Who can sign up and access McDonald’s® WiFi?
3. Can we connect to McDonald’s® WiFi at all restaurants?
4. Do I have to sign up again when I visit another McDonald’s® restaurant?
5. Why are there 2 different WiFi services at McDonald’s®?
6. Is there a time limit to the duration which my device is connected to McDonald’s® WiFi?

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GrabPay

1. How do I make payment using GrabPay?
2. If I do not have a Grab App can I still make payment using GrabPay?
3. Is there extra charge if I pay using GrabPay?
4. I’ve experienced an issue and want a refund. How can I get a refund?
5. Can I get a refund from this store, for an item I bought from a different store via GrabPay?
6. I’ve left the restaurant and realised I was charged incorrectly. I’m not willing to go back to the store. How can I get a refund?

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Recruitment

1. What positions are currently open at McDonald’s Singapore?
2. How can I apply for a job at McDonald’s Singapore?
3. What is the recruitment process like?
4. What is the pay at McDonald’s?
5. What benefits and perks does McDonald’s offer to its employees?
6. Is there any age limit to work at McDonald’s Singapore?

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