Restaurant Information

Change in Operating Hours

1. Why are the operating hours at your restaurants changing? Is this a cost-cutting measure?
2. The new hours on the poster at the restaurant is different from that reflected in the McDonald’s App. Which is the correct timing?
3. I noticed a store is open for delivery, but why can’t I dine in?
4. Will any stores continue to operate 24 hours?
5. How can I find out the updated operating hours of the stores?
6. Isn’t it easier to just keep your opening hours 24/7 for all restaurants?

See all 7 articles

General

1. Drive Thru Stores list
2. McDonald's Playground Location
3. Where can I park my bicycle?
4. List of McDonald's Stores in Singapore
5. Can I park my folding bike in a McDonald's restaurant?
6. List of stores screening live soccer matches.

See all 14 articles

Condiments Policy

1. Why are you now (from Jan 2) charging for additional condiments?
2. What are the new charges? Are you also going to charge for ketchup and chili sauce?
3. How do you determine the quantity of allocated sauces is sufficient?
4. I paid for a specific amount of sauce but it was missing in my order. Will you be refunding me for the missing sauce?
5. I have a large order. Does that mean I have to indicate the exact number of condiments and extra sauces?
6. I do not agree with your policy and refuse to pay for additional sauces. How can you address my concerns?

About Wooden Cutlery

1. I have feedback and questions about your sustainability efforts. How and where can I submit my feedback and questions?
2. Are you rolling out wooden cutleries as part of cost cutting measures?
3. How much plastics are you really saving?
4. Why are you switching from plastic cutlery to wooden cutlery?
5. I have feedback and questions on the new wooden cutlery. How and where can I submit my feedback and questions?
6. Your wooden cutlery quality is not good. Can you change it or change your supplier for better quality wooden utensil?

See all 12 articles

Service Feedback and Refund

1. McDonald’s Refund Policy
2. My delivery was late, what should I do?
3. My order was not delivered at all. Can I get a refund?
4. I have a missing item from my ‘Parties at Home’ deliver order, what should I do?
5. I have a missing item from my delivery order. Will you resend the order for me, or will you refund the amount of the missing item?
6. I received a wrong item from my delivery order. Will you resend the correct order to me?

See all 20 articles

McDonald’s® Wifi

1. How do I sign up for McDonald’s® Wi-Fi?
2. Who can sign up and access McDonald’s® WiFi?
3. Can we connect to McDonald’s® WiFi at all restaurants?
4. Do I have to sign up again when I visit another McDonald’s® restaurant?
5. Why are there 2 different WiFi services at McDonald’s®?
6. Is there a time limit to the duration which my device is connected to McDonald’s® WiFi?

See all 7 articles

GrabPay

1. How do I make payment using GrabPay?
2. If I do not have a Grab App can I still make payment using GrabPay?
3. Is there extra charge if I pay using GrabPay?
4. I’ve experienced an issue and want a refund. How can I get a refund?
5. Can I get a refund from this store, for an item I bought from a different store via Grabfood?
6. I’ve left the restaurant and realised I was charged incorrectly. I’m not willing to go back to the store. How can I get a refund?

See all 7 articles

Recruitment

1. What positions are currently open at McDonald’s Singapore?
2. How can I apply for a job at McDonald’s Singapore?
3. What is the recruitment process like?
4. What is the pay at McDonald’s?
5. What benefits and perks does McDonald’s offer to its employees?
6. Is there any age limit to work at McDonald’s Singapore?

See all 28 articles