Service Feedback and Refund

  1. Refund Policy
  2. My delivery was late, what should I do?
  3. My order was not delivered at all. Can I get a refund?
  4. I have a missing item from my ‘Parties at Home’ deliver order, what should I do?
  5. I have a missing item from my delivery order. Will you resend the order for me, or will you refund the amount of the missing item?
  6. I received a wrong item from my delivery order. Will you resend the correct order to me?
  7. One of the items I ordered was not delivered as it’s out of stock. Can I get a refund?
  8. I have successfully placed my mobile order, but the store was closed when I pick up my order.
  9. I was double charged for my order, what should I do?
  10. I didn’t receive any order confirmation and my card was charged. What should I do?
  11. I encountered an error when placing an order and my card was charged.
  12. I placed an order, and my payment failed; how should I proceed?
  13. The item I redeemed using the promo code was missing in my order. Will I get a refund?
  14. I have accidentally placed duplicate orders; can I get a refund?
  15. I did not collect or pick up my order from the store, will you process a refund for me?
  16. I selected the wrong store for my Mobile Order? Can I get a refund?
  17. Can I cancel my delivery order?
  18. Can I get a refund for my party booking fee?
  19. How long will it take to process my party deposit refund?
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